Q&A
What is Hinoki?
Hinoki is a Japanese cypress tree long valued for its clean aroma and durability. Its wood and essential oil are used in architecture, bathing culture, and everyday objects. Explore the cultural and sensory roles of Hinoki in the Hinoki Index.
Are Hinoki products natural?
Yes. Our formulas are mostly organic, plant-based, cruelty-free, and free from artificial color.
Do you use synthetic fragrance?
Never. We use only pure Hinoki oil—unblended, elemental.
How is the scent of Hinoki different from perfume?
Hinoki offers a quiet, natural presence—it doesn’t follow you, but invites you to follow it. Unlike perfume, it contains no synthetic fixatives and moves gently with your body’s warmth and rhythm.
Where are your products made?
Our Hinoki oil is sustainably sourced from Japan. Body care products are handmade in small batches in the U.S.; towels and selected items are made in Japan.
What is Imabari Towel?
From Japan’s leading textile region, Imabari towels are crafted using soft spring water and time-honored techniques for extraordinary absorbency and touch. A Closer Look
Is your towel collection sustainable?
One towel style includes upcycled yarn from Imabari production. All are made with care and built to last.
How do I care for my towel?
Wash gently with cold or warm water. Hang dry or tumble dry low. No bleach or softener should be used.
Do you ship internationally?
Yes. Please select a shipping carrier at checkout. Taxes and duties are not included in the shipping cost and may be collected by your local customs office upon delivery. Note: While we strive for timely delivery, transit times are estimates and may be influenced by local customs processing or carrier delays.
Can I return Iconic Objects?
All Iconic Objects are final sale. We appreciate your understanding of their uniqueness.
How soon will I receive my order?
We ship from New York. Delivery time depends on your location and carrier selection at checkout. For full details, see our Shipping Policy.
Do you offer gift wrapping or a message card?
Yes. Just leave a note at checkout—we’ll do our best to wrap it simply and include your message with care.
